Smaller companies and service organizations can learn how to apply Six Sigma methods to improve quality and processes at a Schoolcraft College two-day seminar Tuesday and Thursday, Nov. 14 and 15. The all-day sessions begin at 8:30 a.m. and ends at 4:30 p.m. The fee is $300 and includes text materials.

Producing a Six Sigma Organization: Strategies for Quality Improvement and Cost Savings will teach participants techniques for reducing cost, cutting defects to nearly zero, reducing delays and producing sustainable process improvements. The average Six Sigma project returns $175,000 to a company in savings.

Seminar activities will focus on:

• Understanding what characteristics of the company’s services are critical to quality;
• Determining what dynamics are most influential in delivering these critical-to-quality factors and how can they be controlled;
• Learning the Six Sigma tools to provide immediate feedback and resolve problems;
• Learning methods for choosing and implementing a Six Sigma pilot project;
• Learning to apply the vital steps in implementing Six Sigma capability.

For more information, contact the Schoolcraft Business Development Center at 734-462-4438 or e-mail Vikram Mathur at vmathur@schoolcraft.edu.

Schoolcraft College is a public two-year college, offering classes at the Livonia campus on Haggerty Road between Six and Seven Mile roads, at the Radcliffe Center in Garden City, and online.